NOTE: This Project was designed for Pre-Covid 19 Airline operations – the design however, was futureproofed for integration of biometric capture and other technologies suitable for the business operations of both the Airport and Airlines.

Heathrow Airports recently opened Terminal 2A was a result of constructing a building to deal with the anticipated increase in passengers flying to and through the London hub. But, in the world of modern global travel, what does it mean for the passenger and airline operative as an experience?

Elevation of airline staff and their spatial relationship to the equipment and technology

A workshop process was developed for the Heathrow management team and stakeholders of the 28 member Star Alliance group. The resulting piece of furniture was created through a combination of interviews and hands-on workshops with airline staff to understand their operational issues and reduce friction points in the check-in process – to improve their connection with the passenger/customer at check-in. The design was proven a success with the project obtaining a 96% success rate in its ability to serve all airline service policies and operational requirements.