NOTE: This Project was designed for Pre-Covid 19 Airline operations – the design however, was futureproofed for integration of biometric capture and other technologies suitable for the business operations of both the Airport and Airlines.

Heathrow Airports recently opened Terminal 2A was a result of constructing a building to deal with the anticipated increase in passengers flying to and through the London hub. But, in the world of modern global travel, what does it mean for the passenger and airline operative as an experience?

The “Breakthrough” desk concept https://misterblack.co.uk/projects/6064363 removed the physical barrier between the passenger and agent, and improved the check-in transaction and experience. A live trial was conducted with airline operators at Heathrow using 2 prototype desks, followed by a full rollout installation within the Terminal.

At the time of the project there were 23 Star Alliance members, there are currently 28.